Overriding your insureds compliance status

While in most cases the compliance statuses set by Assured Certificates are sufficient to help you manage your insureds, in some cases you may decide to override the system status. Examples of such cases may include an insured with no employees that it may be impractical to enforce workers’ compensation requirements against, or a low risk business that you choose to make an exception for.


Important Note: When policies expire, overridden statuses revert to “Expired” unless the status is overridden after the expiration date.

No Documents

By default, when an insured is added to a project, the compliance status will be shown as No Documents until you request or upload a certificate of insurance.

Pending Data Entry

After an insured submits a certificate of insurance or you upload a certificate through your account, the compliance status will display Pending Data Entry. The status will typically be updated within two minutes, however if the system has a threshold of uncertainty that requires further verification the certificate may remain in this status until further action is taken. Manual data entry by the Assured Certificates team is only guaranteed for enterprise customers

Documents Requested

When you request a document from an insured, the compliance status will change from No Documents to “Documents Requested” until a certificate of insurance is uploaded by the insured or broker.

Marked Compliant

In some cases an insured’s certificate of insurance may not meet all your requirements and depending on your risk tolerance, you may want to manually mark an insured as compliant regardless of the compliance status that is automatically generated by the system. This ensures your project can continue moving forward without losing track of which insureds you made exceptions for.

Marked Non-compliant

In some cases you may decide that the insurance for a specific insured is inadequate for the specific risks their work presents. This status may also be selected in the event an otherwise compliant policy has been cancelled, if coverage cannot be verified, or if the documentation is suspected to be fraudulent.

No Response

When you request a certificate of insurance from an insured through the platform and there has been no response for 14 days the compliance status will be marked as No Response in order to track which insureds need additional follow-ups to collect a certificate of insurance.

Delinquent

This status can only be set manually. It is recommended to assign this status to insureds who have been non-compliant for 30 days or more to help you identify which insureds you have already followed up with who remain non-compliant.

Delinquent 2

This status can only be set manually. It is recommended to assign this status to insureds who have been non-compliant for longer than 30 days who you have already followed up with two or more times in order to identify which insureds are chronically non-compliant.

Pending Owner Action

This status exists to indicate that the person in charge of certificate tracking has completed all certificate tracking efforts and the insured remains non-compliant. For full service customers, the Assured Certificates team typically assigns this status after our final follow up email, a phone call to the insured and after the insured has been non-compliant for four weeks.

This status typically corresponds with an insured being denied access to the building or job site, or payment being withheld from the insured as a penalty for not providing adequate proof of insurance.

Reset to System Status

Whenever you manually change the compliance status of an insured, you always have the option to revert back to the original status generated by the system.

Expired

When an existing certificate of insurance expires, their compliance status will be marked as Expired. Note that all expired documents need to be archived in order for an insured to be compliant. Archived documents are still accessible within the platform.

Partially Compliant

After a certificate of insurance has been submitted by an insured or uploaded by you from your account, the system may flag them as Partially Compliant to help you identify which insureds meet some, but not all of your requirements.

Compliant

After a certificate of insurance has been submitted by an insured or otherwise uploaded to your account the system will mark an insured as Compliant if they meet all your insurance requirements. This status may change if you update your insurance requirements to be more strict.