Understanding your insured's compliance status

When a project is selected from your dashboards filtering options, each insured in that project will display a compliance status along with any urgent issues and warnings that need attention. The details section for each insured gives you a deeper understanding of an insured’s compliance status and breakdown of each certificate and problematic fields that need attention.

System Compliance Status

When a project has a default insurance requirement selected and your insured has a certificate of insurance uploaded, Assured will generate a compliance status to help you understand and identify when an insured needs your attention. The system has different statuses to cover a variety of situations. When no certificate has been uploaded, the default status will display No Documents. Once a certificate is requested or uploaded, the status will change as it is processed. After processing, an insured’s status may be compliant, partially compliant or non-compliant. There may also be a pending status when certificates are illegible or non-standard and require manual review. To achieve the clearest picture, we recommend clicking on the Details link to the right of an insured where you can view the breakdown of the compliance summary per certificate. Finally, this system status can be overridden by the user when a certificate has been manually reviewed or if you would like to make an exception to the compliance rules. You can also assign a status of Delinquent, Delinquent 2, or Pending Owner Action to indicate the offline compliance status when insureds are unresponsive or uncooperative with your attempts to gather their insurance info.

Issues and Warnings

When a project has a default insurance requirement selected and your insured has a certificate of insurance uploaded, Assured will help you quickly understand which insureds in your projects need your attention. Alerts are broken down into two sections called Issues and Warnings. Issues will display important information that needs your attention and requires immediate action. While many insureds will not display any issues, warnings are Assured’s second tier of alerts and are here to help you identify areas of concern from a high level and which require further investigation and possible action. Both issues and warnings reflect non-compliance of one or more certificates uploaded for any one insured and further details can be found by clicking on the Details link to the right of an insured where you can view the breakdown of the compliance summary per certificate.

Insured Details

At the top of your details sidebar, you will see your insured’s name, address and phone number. If any information is incorrect or missing, you can click on the Edit Insured button to access their details.

Project Requirements

The Project Requirements section in the details sidebar by default will display the selected insurance requirements. You can change which requirement applies to this insured by selecting a new existing insurance requirement from the Project Requirements dropdown. This will change the compliance status and summary that is generated by Assured to give you a clear picture as to how this change will affect this specific insured within this project.

Certificates

Throughout the process of working with your insureds on a project, insureds will send or upload multiple documents in order to meet your project's requirements. On the dashboard, each insured’s compliance status is compiled from one or more certificates, but it is only a summary. To understand how each certificate is contributing to the full compliance status, you can click on the Details link to the right of an insured. There you will be able to view which certificates have been uploaded.